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Five Latest Trends in Housekeeping

发布时间:2018-02-14
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Five Latest Trends in Housekeeping encompassing aspects like successful Housekeeping Operations, Guest Supplies & Amenities, Guest Expectations & Essentials.



Project Report on 5 Latest Trends in Housekeeping encompassing aspects like Successful Housekeeping Operations, Guest Supplies & Amenities, Guest Expectations & Essentials.



Limitations

  • Due to the various trends available I was unable to visit anyone due to the distance at where they were located internationally.

Objectives

  • To learn about various trends in Housekeeping department across globally.
  • To understand about different trends and know how they benefit an organization.
  • To develop the knowledge in the various latest trends used within this department.

Content

Ch. 1 Introduction ………………………………………………………….. 1

Ch. 2 OptiiKeeper …………………………………….................................. 2

2.1 Introduction

2.2 How does it work?

2.3 How does it help?

Ch. 3 Compact Housekeeping Carts ………………………..………………. 4

3.1 Introduction

3.2 What is the trend?

3.3 Company Profile

3.4 Benefits

3.5 Cost

3.6 Guest Satisfaction

Ch. 4 Employee Appreciation Program ……………………………………... 6

4.1 Description

4.2 Establishment Costs

4.3 Scope

4.4 Target Market

Ch. 5 ……………………………………………………….. 8

5.1

5.2

5.3

5.4

Ch. 6 ……………………………………… 10

6.1

6.2

6.3 Benefits

6.4 Features

Ch. 7 Conclusion ………………………………………………………………. 11

Referencing & Bibliography …………………………………………………... 12

Ch.1 Introduction

In today’s world people cannot live without technology. Everyone including the common man need technology on a daily basis for any kind of work, right from mobile phone to computers to complicated technologies. It is even important and plays a vital role in the hospitality and tourism industry in this day and age. Right from the introduction of computers in hotels to the use of technical software’s like Tally, MS-DOS, MS-Office. In the tourism industry however technologies like Amadeus and Galileo have changed the ways of traditional methods of reservations and bookings. For eg. Take Amadeus, a technology that allows you to sit at home to make bookings right from your airport pick-up at home to your drop-off on your return, which includes your flights to a particular destination, hotel stays, sightseeing, meals, excursions, transportation, etc. Whereas the traditional method involved doing different bookings for different things.

However technology would not have been possible without the use of the computer, which is the foundation for any technology that is invented. This would not have been in existence if Charles Babbage, the Father of the Computer, had not invented the first computer. I was shocked to find out that technology dated back even before 1900. After 1960 technology really came into existence and a boom led in its sale, starting from Television sets, stereos, etc. But what really revolutionized the Hospitality industry was the introduction of computers into hotel, resorts, etc. which led to a massive change in the way the entire industry would work. The amount of paper work which hotels had to do was much easier on the computer right from the Front Office counter to Housekeeping to Accounts, etc.

In this assignment I shall be talking about the different technologies which have revolutionized the hospitality and tourism sector. I shall first be talking about Project QRio, a QR code project taken up by the Municipality of Rio de Janeiro, Brazil where QR codes have been placed in various tourist spots in Rio and all people do is scan it from their smart phone. The next is on how foreign governments are issuing electronic visas to tourists who would like to visit their country. I will be taking Singapore as an example. The third technology is on Enhanced Immigration Automated Clearance System (eIACS) in Singapore where citizens entering or leaving the country clear passport control in a much easier and efficient way.

Chapter 2 OptiiKeeper

2.1 Introduction

OptiiKeeper was first conceptualised by the CEO and founder, Soenke Weiss, who observed that housekeeping was an area almost totally unaddressed by technology, and yet one that represented the largest line item in any hotel’s P&L. His view was that a great deal of money and time could be saved through the clever use of technology. This has now been borne out by experience.

The resulting product is OptiiKeeper, which with true Teutonic thoroughness delves deeply into housekeeping, analysing and addressing virtually all of the areas which lead to inefficiency and cost. Soenke’s philosophical approach was that “you cannot manage what you cannot measure.” This in turn produced the three-part platform which underpins the product: communication, quality, and labour management.

2.2 How it works?

By employing a simple interface with the PMS, Optii can now inform the RA’s about the status of the rooms in their backlog. The RA can now get started, usually right away, and gain efficiency immediately.

But this is only stage one – communications – and today anyone with a few spare days could devise this aspect of the system. Once in the room, the real job of quality and management begins.

These are three of the screens which the RA sees. The first includes the rooms in order of execution, with occupancy status. The second displays all vital information for execution of the job of room preparation, including the next guest’s name and arrival time, the extra jobs to perform, plus start and stop buttons.

They are very simple and completely intuitive. Some older RA’s have had limited exposure to computers, so the screens need to be simple and clear.

Behind these screens is an entire quality system, with instructions, still images, and videos, all of which are instantly accessible to the RA. This begins to address the second foundation: Quality.

But one particular item on these screens is unique to OptiiKeeper, and delivers the ability to manage housekeeping like never before: TIME for the clean.

OptiiKeeper employs unique technology, which is now a patented business process, to profile the guest in a number of ways: market code, country code, number of guests, length of stay, room type, adults/children, weekday/weekend/holiday, and so on.

Using this information, Optii estimates the time likely to be required to clean that particular room. The times are refined using actual data over time. Armed with this information, Optii can “load balance” each Room Attendant, and give each a full day’s work, but not more. This allocation, described more fully below, is used to determine the exact number of RA’s required, and leads to many flow-on benefits.

Optii RA’s complete the cleaning steps and signal “End Clean.” This alerts the Supervisor immediately that the room is VC. Optii determines the need for inspection based on rules such as “new RA, inspect all” or “experienced RA, inspect 1:10.”

The supervisor can see at a glance which rooms are ready to be inspected. They can simply go to the next screen and hit the “Pass” button, or record any issues on the following screen, deciding if the room needs to be re-cleaned.

Each room’s deficiencies are recorded against the responsible RA. At the end of a week or a month, a comprehensive report is produced, and a pattern specific to each RA can be determined. Appropriate counselling or training can then take place. This is a big advance on the normal “shout and point” method of training employed today in many hotels.

2.3 How does it help?

- Reduced workloads

- Improved efficiency and real time communication housekeeping & reception teams

- Improvement in efficiency, speed and quality of service

- 5% housekeeping payroll cost savings

- Improved guest experience

- Real time communication between front of house and housekeeping

- Complete visibility of the housekeeping team

- Time allocation of workloads has been reduced by more than 50% in the mornings.

- Changes of schedules and workloads can be carried out at a touch of a button.

- Ability to record maintenance issues easily in work locations without having a paper trail.

- Can review the performance aspect of all employees as detailed reports are available to

performance manage team.

Chapter 3 Compact Housekeeping Carts

3.1 Introduction

Around the clock 365 days a year housekeeping staff works to provide rest and relaxation to a highly diverse guest list. Maintaining a clean, comfortable and quiet stay is essential to their enjoyment and for success. The housekeeping cart helps the housekeeper to maintain and clean the room as the cart is equipped with everything required. If the housekeeper is the cannon then the cart is the ammo.

3.2 What is the Trend?

The housekeeping cart is an all in one cart used by the housekeeping department to clean and maintain the hotel rooms. This cart or a trolley with wheels which is equipped with all essentials and room amenities required. It is equipped with dusters, cloths, mops, chemicals, water sprays, fresh towels, room amenities, vacuum holder, garbage bags, fresh linen and much more. It helps the housekeeper to carry all these items at once and he is ready to clean the room.

3.3 Company Profile

Newell Rubbermaid is a global marketer of consumer and commercial products with a strong portfolio of leading brands, including Rubbermaid®, Sharpie®, Graco®, Calphalon®, Irwin®, Lenox®, Levolor®, Paper Mate®, Dymo®, Waterman®, Parker®, Goody®, Rubbermaid Commercial Products® and Aprica®. With sales in more than 100 countries, the products help consumers flourish where they live, learn, work and play all over the world.

3.4 Benefits

  • Ergonomic, maneuverable, and lightweight for a variety of housekeeping solutions.
  • Up to 37% more compact than traditional housekeeping carts.
  • Great for space constrained areas; with a high capacity to footprint ratio only 22” wide.
  • Multiple accessories available for customized solutions.
  • Handles and platform fold for easier storage.
  • Stores supplies for up to 12 room.

3.5 Cost of Establishment

The prices of the compact housekeeping carts differ according to their shape, size, storage capacity and material they are made of.

The carts range from Rs.35029-Rs.62282.

3.6 Guest Satisfaction

The guest is satisfied because if he wants any room amenities the housekeeper doesn’t need to run back again and again. He has everything he needs on the cart. This helps in delivering quick and efficient service. Quick service is important in housekeeping because the guest pays for the room and never wants to be kept waited for it.

Chapter 4 Employee Appreciation Program

4.1Description

Employee appreciation program is an initiative that can be taken by today’s modern companies and hotels across the globe, to benefit its large scale employee in a positive and motivating manner. As the name suggests, the program aims at establishing a common stage or ground where the higher authorities of the firm converge to appreciate, further motivate and compensate its most valuable and rising employees by providing monetary and non-monetary incentives.

The program categorizes the winning employees under the following standards:

  • EXCEPTIONAL PERFORMANCE
  • CREATIVITY
  • ORGANASITAIONAK ABLITIES
  • WORK SUCCESS
  • TEAM WORK

If the selected employees meet the following criteria’s, then they are rightfully eligible to obtain any and every reward deemed fit by their firm.

4.2 Establishment Cost

The cost involved in such an endeavor is usually suitable to change in accordance with the involved firm or hotel chains requirements. In order to make things simpler, in the following points are the peculiar areas of this program that would incur the maximum amount of expenditure.

  • Setting up of the program on the given day, by leasing a place and acquiring required equipment for the staging of the event, when the selected employees would be given the rewards.
  • Cash awards of up to 10,000 dollars or in some cases 10 percent of the annual salary, whichever is the lowest, may be granted.

4.3Scope

Since Employee Appreciation Program is an efficient, effective and cost beneficial way of appreciating an employees work, the working standards of the employee in question automatically increases many fold.

In short the employee or employee’s bring their heart and soul to company, making company goals their own goals and achieving them with the highest amount of credibility and sincerity. The amount of employee turnover is also significantly reduced, increasing the loyalty bar to another level.

4.4Target Market

The target market for such intangible trends can never be determined in absolute, they are usually trends that can be applied to a wide variety of areas, from hotels to businesses to corporate houses to the government, even the army itself.

Appreciating an employee is not only a way of securing the firms future and its profits, but it also goes on to fulfill the Corporate Social Responsibility of a firm. Thus, making this trend a goer for small, medium and large enterprises across the globe, so as to achieve company and employee harmony.

4.5Contribution

The various contributions that this particular trend has provided to the industry are as follows:

  • Increased efficiency in working for the housekeeping department.
  • Improvement in work ethics.
  • Better inter departmental cooperation by building strong relations.
  • Motivation for increased productivity by an employee through monetary and non-monetary incentives.
  • Completing and maintaining their Social Corporate Responsibility.

Yohan Darius Billimoria (1374356)

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